Resolving Conflict
Product Code: PB017 Time: 15 Minute(s)

Summary:

Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the "faces" of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.

Outline:

  • Introduction
  • Resolving Conflict
  • The Nature of Conflict
  • Avoiding Conflict
  • Ways to Resolve Conflict
  • If the Process Doesn't Work
  • Summary

Applicability:

Non-Managers, Front Line Managers, Mid-Level Managers, Exec Level

Author(s):

Jim Bolton

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:


    Terms of Use:

    None

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