Telephone Etiquette
Product Code: PB018 Time: 23 Minute(s)

Summary:

This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Outline:

  • Introduction
  • Telephone Etiquette
  • Telephone Basics
  • Making Effective Phone Calls
  • Telephone Tips
  • Taking a Message
  • Offensive Callers
  • Summary

Applicability:

Non-Managers, Front Line Managers, Mid-Level Managers

Author(s):

Carole Kanchier

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:


    Terms of Use:

    None

    Copyright © 2004 MindLeaders. All rights reserved.