Customer Service Strategy

Summary:

Having a clear customer service strategy is critical to building a customer service culture and delivering exemplary service. The challenge is in making the strategy real and not just of passing interest or the "flavor of the month." During this program, you'll learn why company vision and mission statements, SWOT analyses, slogans and career service values are important to customer service strategies. You'll also learn what customer service strategies are and how to communicate them.

Outline:

Introduction
Vision Statement
Mission Statement
SWOT Analysis
Customer Service Strategy
Customer Service Slogan
Customer Service Values
Customer Service as a Key Result Area
Communicate the Strategy
Summary

Applicability:

Front Line Managers, Mid-Level Managers

Author(s):

Susan Nash

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:

Various trademarks held by their respective owners.

Terms of Use:

None