Managing Customer E-Mail

Summary:

Today, customers will not consider doing business with a company without an e-mail address and the skills to use it wisely. During this program, you'll recognize that e-mail is the glue that cements the Internet together. You'll learn how to respond to customer e-mail, how to create a blueprint for e-mail success and how to keep clarity within your e-mail.

Outline:

Introduction
Managing Customer E-Mail
Understanding E-Mail
Responding to E-Mail
E-Mail Success
Keeping E-Mail Clear
Proactive Customer Service
Summary

Applicability:

Non-Managers, Front Line Managers, Mid-Level Managers

Author(s):

Jim Sterne

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:

Various trademarks held by their respective owners.

Terms of Use:

None