Working Wounded: Good News About Customer Complaints
Product Code: PB045 Time: 3 Minute(s)

Summary:

When it comes to customer feedback, bad news is good. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how customer complaints can help improve your business.

Outline:

  • Good News About Customer Complaints

Applicability:

Non-Managers, Front Line Managers, Mid-Level Managers

Author(s):

Bob Rosner

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:

  • Copyright MindLeaders.com, Inc. 2000-2001 - All rights reserved.
  • Various trademarks held by their respective owners.

Terms of Use:

None

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