Handling Performance Problems

Summary:

As a manager, you encounter performance issues on a regular basis. To handle performance problems effectively, you need to use patience, self-control and good judgment. During this program, you'll learn how to identify employees' performance problems. You'll also learn how to resolve negative behavior and performance, as well as determine steps to handle performance problems using the corrective action process.

Outline:

Introduction
What's a Performance Problem?
What Is A Training Issue?
RESOLVE a Performance Problem
Handling a Performance Problem
Corrective Action
Summary

Applicability:

Front Line Managers, Mid Level Managers

Author(s):

Don Kraft

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:

Various trademarks held by their respective owners.

Terms of Use:

None