Sales Skills for Call Centers
Product Code: PB132 Time: 18 Minute(s)

Summary:

Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center professional, whether an advisor, operator, sales or service rep, has never been more important. This program is designed to provide you with tools and techniques to ensure a successful customer outcome.

Outline:

  • Introduction
  • Sales Skills for Call Centers
  • Starting Off
  • Staying Motivated
  • Making the Connection
  • Greeting Courtesies
  • Turnoffs
  • Communication Effectiveness
  • Closing a Call
  • Summary

Applicability:

Non-Managers, Front Line Managers

Author(s):

Anne Bruce

Technical Requirements:

Any Pentium-class PC with 64MB Ram. Windows 95, 98, NT, ME, 2000, or XP. 90MB disk space required for the Mobile Learner. Internet Explorer 5.0 or higher required. 56K minimum connection speed. Windows Media Player. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape and AOL browsers not supported.

Copyright Information:

  • Copyright MindLeaders.com, Inc. 2000-2001 - All rights reserved.
  • Various trademarks held by their respective owners.

Terms of Use:

None

Copyright © 2004 MindLeaders. All rights reserved.